We welcome your feedback. It helps us understand what is working well and where we need to make improvements.

The difference between negative feedback and a complaint is that feedback does not necessarily require a response.  If we receive feedback that does not seek a response or a particular outcome, we will consider the feedback but may not necessarily provide you with a response.

Our staff are required to uphold the Australian Public Service Values and the Australian Public Service Code of Conduct.

You can provide feedback or make a complaint about the general services our staff provide relating to your case. 

Our members (non-judicial) are required to abide by the Tribunal’s Member Code of Conduct.

You can provide feedback or make a complaint about how a non-judicial member has acted in relation to the Tribunal’s Member Code of Conduct. 

Important information

You cannot complain to us about a Tribunal member’s decision, or the basis for their decision, in your case. If you or your representative think the decision is wrong, you may have a right to apply for a further review, or to appeal to a court.

You can find out about our complaints process, including what you need to do to make a complaint, in our complaints protocol. 

Before making a complaint, it is important to read our service charter, which sets out our commitment to our users.