We will tell you which email address to use when we write to you. Please check the letter or email we send you first.

Our main email address is reviews@art.gov.au.

You must not send an email directly to our members or staff.

If you are involved in a review that is not related to immigration, Centrelink or child support, please share a copy of your email with any other party involved in the review. 

You should always include the review number in the subject line of your email in any case that has already been lodged with us. It can usually be found on any letter or other document sent to you from us.

The following types of files are accepted whether you send a file by email or using our preferred online services:

• Portable Document Format (.pdf)
• Microsoft Word (.doc or .docx)
• Microsoft Rich Text (.rtf)
• Microsoft Excel (.xls, .xlsx)
• GIF, JPEG and PNG image files (.gif, .jpg, .png).

We do not accept encrypted files which are protected by passwords. We can't accept attachments that link to cloud-based storage, such as Google Drive or Dropbox.

If you send us a PDF file, please try to send it to us as a searchable document.

We do not accept emails larger than 10MB.

When you submit documents online, you can upload single documents up to 15MB, with a maximum of up to 50MB for all documents.

You do not need to send us a hard copy of a document unless we ask you to.

We might ask you to send us documents in hard copy if they are:

• not a file type listed above
• larger than 10MB or 100 pages, or
• unclear or confusing when sent electronically.

When you submit documents online, we will send you an email and reference number confirming that we have received the documents.

If you send documents via email you will not receive an automatic acknowledgement that we have received your email. If your email is urgent, you should also phone us to let us know you have sent the message. This will ensure the message is actioned as soon as possible.

If you send an email including inappropriate or offensive material:

• your email may be blocked or rejected
• we may choose not to communicate with you by email in the future, and
• we may report the matter to the appropriate authorities.

We use security technologies to protect your information and our systems. While we accept emailed lodgements and document submissions, our security protection measures can lead to delays in receiving emails or emails being blocked.

You can send us a question using our easy-to-use form on our Contact us page.

If you can't use that form, you can email enquiries@art.gov.au.