We will write to you to tell you what to do to get ready for a hearing or other case event. 

If you have a lawyer, agent or other representative they might help you get ready too.

Some of the ways you can prepare for your hearing or case event are:

• check the date, time and place
• plan to arrive early on the day or be ready to receive the call at the start time
• tell us if you want a witness to attend or if you need an interpreter
• give us any new information, no later than 14 days before a hearing
• read all the documents you have been given and write down the things you want to talk about
• make sure you have all the documents at the hearing.

If you want, you can send us a written summary of your arguments before a hearing, but you must send it to us no later than 7 days beforehand.

If your case will be heard with a representative of the decision-maker, a copy of any new information must be sent to them before the hearing. You should use the contact details in the letter they sent you. A copy should also be sent to any other party.

While we can help you understand our review process, we can't give advice about your case. Some people who apply for a review use lawyers and other organisations to give them advice.

Even if you have a lawyer or someone else helping you, it is important you read any information we send so you know what you need to do to prepare for your hearing or other case event.