The easiest and safest way to contact us about your case is through the online services account you set up when you apply for a review.

You can use our online services to:

• apply for a review 
• send us documents for your case 
• keep track of your case and documents.

When you submit documents online, you can upload single documents up to 15MB, with a maximum of up to 50MB for all documents. We will send you an email and reference number confirming that we have received the documents. 

Read our Guide to using online services for more information.

You can send an email to reviews@art.gov.au if you want to contact us about your case or a case you are involved in.

If you choose to email us, please be patient. We may take longer than we usually do to reply to you, due to a high volume of enquiries.

Before you email us, you should read our email guidelines.

You must not send an email directly to a Tribunal member or to one of our staff.

We use security technology to protect your information and our systems. This technology can lead to delays in receiving emails or emails being blocked. The easiest and safest way to apply for a review is using our online services.

We are available to answer telephone enquiries on weekdays (excluding public holidays) from 8:30 am to 5:00 pm.

Within Australia

• Call us on 1800 228 333  

These calls are free from landlines but may be timed and charged for some mobile phone services.

From overseas or Norfolk Island  

• Call from Norfolk Island or another country on +61 2 9276 5000  

Interpreting services

Need to speak with us in a language other than English?

• Find out how on our Language services page

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. 

You can find out about visiting us in person and our postal address for each office under Locations.

You can use the form below to:

• ask a general question
• ask a question about your case  
• give feedback about your case
• make a complaint about your case
• give other feedback about the Tribunal.